Last updated: December 23, 2025
WOMAN BY SANGEL Return and Refund Policy
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Return and Exchange Policy
Thank you for shopping with [WOMAN BY SANGEL].
We are committed to providing beautifully crafted, eco-friendly accessories made with care and intention. If for any reason you are not fully satisfied with your purchase, we are here to help.
1. Eligibility for Returns
You may request a return or exchange within 7 days of receiving your item if:
* The item is unused, unworn, and in its original condition.
* All tags, packaging, and accessories are intact.
* You have proof of purchase (order number or receipt).
2. Items Not Eligible for Return
For hygiene and safety reasons, the following items cannot be returned:
* Earrings
* Custom or personalized pieces
* Sale or discounted items
* Gift cards
Bespoke, engraved, or specially customized accessories are final sale.
3. Exchanges
We allow exchanges for:
* Wrong size
* Wrong color
* Manufacturing defects
Exchanges are subject to availability. If the item is unavailable, we will offer store credit.
4. Damaged or Defective Items
If you receive a defective or damaged item:
* Kindly contact us within 48 hours of delivery
* Provide clear pictures of the issue
* We will replace the item at no extra cost
5. Return Shipping
* Customers are responsible for return shipping costs unless the item received was defective or incorrect.
* We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
6. Refunds
Once your return is inspected and approved, your refund will be processed within 5–7 business days to your original payment method.
Shipping fees are non-refundable.
7. How to Start a Return
Please contact us at:
📧 [Wbsandb4m@gmail.com]
📞 [+233 553907559]
Include your order number, reason for return, and photos if applicable.
8. Sustainable Responsibility
As an eco-conscious brand, we encourage mindful purchasing to reduce waste.
If you are unsure about a product before buying, feel free to contact us — we’re happy to guide you.
Returns & Exchanges: We accept returns within 7 days for unused and unworn items in their original condition. Earrings, custom pieces, and sale items are final sale. Defective items reported within 48 hours will be replaced. Refunds are processed within 5–7 business days after inspection. Contact: [Wbsandb4m@gmail.com] | [+233 553907559]
All emails
Wbsandb4m@gmail.com
+233 553907559